Content and Activity Prohibited

Be careful what you post, don’t post spam, harmful software, or anything illegal, hateful, or inappropriate. Don’t annoy others or break the rules. We reserve the right to edit any content you post and may block your access to the site at any time, for any reason, without warning.

You may use the website for personal, non-commercial purposes only. Please follow the terms or your access may be suspended, your account closed, and future orders refused.

Rules for Using the Site:

- Don’t share personal information like your phone number or address, unless it is necessary. 

- Don't use proxy, ToR or VPNs to mask where you are accessing from, we will use additional security features to verify legitimate accounts.

- If you use fake accounts, we may close your accounts.

- We may use anything you post.

- We don’t have to publish anything you submit.

- By posting, you agree to follow these rules.

- You must not establish a link to this website to suggest any form of association, approval or endorsement on our part where none exists or establish a link from any website that is not owned by you.

- Our website must not be framed on any other site, and you may not create a link to any part of this website other than the home page.

If you break the rules, we may issue a warning by email.  If the behaviour continues we may block your account.

We reserve the right to edit or delete any post or account at any time. If you do not agree to these terms, please don’t post on the site.

Please do not:

- Download or modify the website under any circumstances.

- Disrupt or interfere with networks connected to the website.

- Use the website for any unlawful purposes.

- Use data mining tools or similar methods.

- Use framing techniques to enclose the trademarks, logos and other proprietary content.

- Use meta tags or hidden text with our name or trademarks.

- Change, bypass, or remove any notices on the website (like copyright notices) or any security features.

- Scrape the website, (copy, reproduce, transmit, publish, display, distribute, commercially exploit, or create derivative works from the website’s content).

Hyperlinks and Third-Party Sites

The website may link to third-party sites to provide services for your convenience.  Please be aware that we do not control these third-party sites and aren’t responsible for their content.  Using a third-party site may be subject to its own terms and conditions.  Linking to a third-party site doesn’t mean we endorse it or its products/services.

Ownership, Protections and  Use of the Website

Vanilla Boutique owns this website and everything on it, including copyrights, trademarks, domain names, design rights, database rights, patents, and other intellectual property rights, whether registered or not, anywhere in the world.

You have the right to access and use the website.  You don’t get any legal rights to the website or its content.

General

Vanilla Boutique may change these terms at any time to reflect changes to the website, the needs of our customers, or business plans, or as required by law. If any of these terms are invalid or unenforceable, the remainder of these terms shall continue to have full force and effect.

Vanilla Boutique reserves the right to amend, remove or vary the products/services and/or any page of this website at any time and without notice.

Prices, Payment and Charges

We take care to ensure products are priced correctly on our website, but occasionally pricing errors may occur. If we have made an error in the price of a product that you have ordered, our customer service team will contact you. You may have the option to reconfirm your order at the correct price (subject to availability), however Vanilla Boutique is under no obligation to accept or fulfil an order for a product that was mistakenly advertised at an incorrect price. 

Please note: prices for products on our website may change and offers may be withdrawn at any time. Vanilla Boutique endeavours to ensure that all merchandise offered on the website is available at the same price in all our stores. However, from time to time we may offer additional discounts for purchases from Vanilla Boutique online that do not apply in stores, or vice versa. Additionally, items offered as sets on this site may not be offered as part of a set within stores and individual prices may apply. Please check the terms of the relevant offer.

All prices are inclusive of VAT (where applicable) at the rate appropriate and correct at the time of entering the information on to the system.

Delivery costs are not included in the prices and will be charged in addition at checkout.

Should you choose to cancel or return products purchased in a promotion or at a discounted price, you will be refunded for the products at the price charged at the checkout. Please note: you are subject to our Returns & Exchanges Policy when returning products purchased in a promotion or at a discounted price.

Order Cancellation Prior To Dispatch

If, for any reason, you wish to cancel any order you have placed and it has not been dispatched, please visit our Contact Us page.

It is our policy to try to process order cancellations immediately; however, it may not always be possible to stop an order from being dispatched. After dispatch our Returns & Exchanges Policy will apply. Please note that your right to return products does not apply to certain products as set out in our Returns & Exchanges Policy.

Occasionally items become unavailable due to many reasons including items being picked directly from store. We are very sorry if you receive an order confirmation email, followed by an email saying that an item is unavailable. In the unlikely event that we are unable to fulfil all items in your order, we will still send any other items you've ordered and adjust the total cost.

We may be unable to fulfil your order due to any one or more of the following non-exhaustive reasons:

• one or more products in your order are unavailable;
• we are unable to process payment for your order, or your chosen payment method has not been successful;
• we have identified a pricing or product description error;
• there is a system or procurement failure/failed customer validation checks;
• you fail to meet our order eligibility criteria or have failed to comply with our terms.

If we are unable to accept your order, our customer service team will be in touch with you as soon as possible.

We reserve the right to cancel your order if we suspect that your order may be in contravention of any applicable law, including but not limited to any international sanctions in place.  By placing an order on the platform, you hereby agree and warrant that you: (i) will not export or otherwise transport any products to Russia; (ii) will not make the products available for use in Russia; and/ or (iii) are not a person connected with Russia (being a person located in Russia, ordinarily resident in Russia or an association of any such person).

Order Process

All orders placed on the website are subject to acceptance in accordance with the following:

You will be given the opportunity to confirm the details of your order, including your address and payment details, prior to completing your order.

When you place an order, we will send you an acknowledgement email to let you know that we have received your order. This is not an order confirmation or acceptance.

Acceptance of your order and the completion of the contract between you and Vanilla Boutique will take place when your order has been dispatched. We will send you a confirmation email to confirm that your order has been dispatched for delivery. We reserve the right to dispatch multiple orders separately. This is confirmation and acceptance of your order. 

A gift message facility is available on certain orders and is available for your own personal and strictly non-commercial use. We do not take any responsibility for the contents of messages communicated by you to a third party. Where you use this facility you agree that your message will not include any content that could be construed as defamatory, abusive, obscene, racist, offensive, harassing, threatening, vulgar or which could cause embarrassment or distress to any person. You agree not to impersonate any person, including but not limited to any of our employees or customers.

Unless otherwise agreed, your order will be delivered within 30 days of confirmation of your order. Where we are unable to deliver your order within this period, we reserve the right to cancel your order.

Product Descriptions, Ingredients and Restrictions

We do not guarantee that the product images you see on our website are an accurate representation; occasionally, colours may differ from the images shown on the website due to your computer/device screen resolution or settings. For further information on products prior to making a purchase with us, please visit our Contact Us page.

The material displayed is provided by way of information only, except in relation to the description of products available to purchase online.

The information and materials contained in this website are provided without warranties of any kind, either express or implied, and save for our obligations regarding the product details, our liability is excluded to the fullest extent permissible under Irish Law.

We feature products that have been carefully selected for sale on the Vanilla Boutique website. Once an item is sold out it will be taken off the website at the earliest opportunity and may not be available again. Prices of products may change from time to time. Products are subject to availability. As there is a delay between the time when your order is placed, and the time when the order is accepted, the stock position relating to particular items may change. If an item you have ordered becomes out of stock before we accept the order we shall notify you as soon as possible and you will not be charged for the out of stock items.

Substitutions will only be made with your prior consent. If a replacement product has a higher price, you will be liable to pay for the difference in price. If we are unable to contact you, we may cancel the whole order, or cancel the relevant parts and proceed with the transaction.

We cannot be liable for any reason if the Vanilla Boutique website is unavailable at any time or for any period. From time to time, we may restrict access to some parts of or the entire Vanilla Boutique website.

We cannot be held liable for any allergic reactions in relation to the use or consumption of products.

Online Dispute Resolution

In accordance with the EU (Online Dispute Resolution for Consumer Disputes) Regulations 2015, the link to the EU Online Dispute Resolution platform is as follows: https://ec.europa.eu/consumers/odr/

If you wish to contact us electronically, including via e-mail, you can do so by visiting our Contact Us page.

Our full returns policy can be found here.

The Vanilla Boutique website is available to all users “as is” without any representations or warranties of any kind, either express or implied. Vanilla Boutique makes no representations, warranties or undertakings about any of the materials on this website (including without limitation their accuracy, their completeness or their merchantability, quality or fitness for any particular purpose) or any content of or information on any other website referred to or accessed by hypertext link or otherwise through this website or from which this website is referred to or accessed by hypertext link or otherwise.

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; and for breach of your legal rights in relation to the products.

We are not liable for business losses. We only supply the products for domestic and private use. If you use the products for any commercial, business or resale purpose, we will have no liability to you for any loss of profit, loss of business, business interruption or loss of business opportunity.

Vanilla Boutique shall not be liable for any direct, special, incidental, indirect or consequential damages including loss of profit or loss of opportunity that result from the use of, or the inability to use, the material on this website, the performance of the product purchased through the website, the conduct of other users of this website and/or facilities or services offered through this website even if Vanilla Boutique has been advised of the possibility of such damages.

To the fullest extent permitted by applicable law, we will not be responsible to you for any delay or failure to comply with our obligations under these terms if the delay or failure arises from any cause beyond our reasonable control. 

Vanilla Boutique shall liaise on your behalf with a manufacturer or another guarantor regarding commercial guarantees, however we shall not be liable to you for any commercial guarantees given to you by a manufacturer of the purchased products or another guarantor.

You agree to indemnify us and our agents and officers, directors and employees, immediately on demand, against all claims, liability, damages, costs and expenses, including legal fees, arising out of any breach of these terms by you.