If you are not completely satisfied with your online purchase, simply return it to us in its original, unworn condition with tags attached within 14 working days of receipt.

TERMS AND CONDITIONS FOR ONLINE RETURNS

• Items must be returned and received within 14 days of Receipt of Delivery.
• No exchange possible on items. If looking for another size or another piece, please re-order the item and your original order will be refunded once received.
• Items must be returned in original condition with no tags removed and no odours on the item. (please do not wash the item)
• We are not responsible for the cost of returns unless the item is faulty or if for some reason, you have received an incorrect order.
• Refunds are processed within 48 hours of receipt to us. Generally refunds take up to 5 days to be deposited to your account, depending on the bank.
• For special promotions, eg. (warehouse clearance events) we do not offer refund or exchange, only credit note. If you wish to query before purchase, please contact info@vanillaboutique.ie
• All faulty/damaged items must be reported to us within 1 working days of receiving the garment.

Please, FILL IN THE RETURNS FORM that is enclosed with your order or if you prefer, print it HERE and fill it with the required information.
Please post your return to the below address:

Vanilla Boutique
Fitzgerald Place
Fermoy – Co. Cork
P61 HK50

If you wish to return your online order in the physical Boutique, please fill the enclosed form sent with your order.

If you purchase anything in our PHYSICAL Boutique and you wish to return an item, you’re only entitled to a credit note.